Hydro-dis has benefited from the advice and guidance provided by Intercultural Tailored Solutions from our very first meeting. We were undertaking our first overseas trade mission to India in August 2016, Pam Murphy was part of the delegation and became an invaluable source of information and guidance regarding the cultural challenges faced by me and my team on the mission. Pam was able to help use work through the cultural information overload we were experiencing by providing timely, relevant and practical guidance. The support of Pam and Intercultural Tailored Solutions helped us to get the most from the trade mission, which has helped set up our engagement with our Indian clients in a respectful and culturally appropriate way.
We continue to use Pam and Intercultural Tailored Solutions for advice and guidance when we have been entering new countries and other international markets. Intercultural Tailored Solutions has made a significant difference to our approach and confidence when entering new markets, which has helped us build trust with potential new clients.
If you are entering culturally different international markets then you will benefit from the advice and guidance of Intercultural Tailored Solutions.
Spending time with Pam as my Cultural Coach and running through the CQ report has helped me not only highlight my own cultural tendencies but discover how my cultural background influences my behaviour and often sets a subconscious bench mark.
Pam has helped me not only to understand the depth of cultural differences of myself and others but how we are influenced by them. I've seen how we can have unspoken expectations because of our individual cultural value orientations which impact our professional relationships.
Pam is a workplace cultural genius and I have already felt the effect of her influence on me working within my worldwide and culturally diverse teams.
Australian Operations Manager
Lecturer – Health
Community Services, Health & Lifestyle | TAFE SA
I found Pam’s sessions very useful for cultural intelligence. Even though I am from an Asian cultural background, it still surprised me when Pam talked about the differences between traditional Chinese cultural values and other cultures. I learned a lot and now understand more about my own culture. I also discovered how I can develop skills to navigate my way in situations when I'm working with people who have different cultural values to my own. Cultural safety is very important when dealing with international business, so it is vital to have appropriate cultural training.
Auto Recycling Australia
China Trade Mission
Mark and I had the opportunity to work with Pamela in Guangzhou on a South Australian State Government trade mission. With no previous experience in China we found Pamela's understanding of Chinese culture hugely beneficial and would have been completely lost without her. Not only did Pamela provide insight in to the clients that we dealt with, she also provided coaching to both myself and Mark as well as our interpreters.
U Pull It will definitely be utilising the services of Pamela and Intercultural Tailored Solutions as we grow our export business.
Auto Recycling Australia
Kies Family Wines
Barossa Valley South Australia
China Promotional Tour
Pamela Murphy and I have just returned from a very successful trip to China. It was lovely to have Pamela accompany me as there is so much to do and many people to talk to while on a business trip.
The purpose of this trip was to visit our distributor/importer in China and have meetings and dinners with the Food & Beverage and Hotel managers where our wines are stocked.
We also promoted our brand at Interwine 2017 and facilitated wine education and training with the importer’s staff. I conducted a Barossa Valley Masterclass where our wines were tasted and promoted.
Pamela Murphy was fantastic.
Her knowledge of the Chinese culture really helped and because she has had more than 20 years of experience living in Hong Kong and China, her Cantonese language was invaluable in understanding cultural practices and conversations in that context. Pamela was also able to spend time when I was busy, to chat with potential importers from other areas and engage with people interested in our wine.
Travelling alone is not fun and two heads are better than one, so Pamela and I had the opportunity to continually talk through ideas that would help to make this business trip successful.
Observing people in a business environment is always the best way to understand what they offer.
I would recommend Pamela as someone to talk to regarding the cultural aspects of doing business or international trade. She is a very smart and savvy business lady!
Kies Family Wines
Port Adelaide Football Club
Australian Football League
The idea of intercultural understanding is critical to Port Adelaide’s strategy, which has benefitted greatly from its partnership with Intercultural Tailored Solutions. Over the course of our collaboration with her, Ms Murphy has significantly contributed to the outcomes we have achieved, including substantial growth in our business. The team working on the China project has grown from four to seven, and we have achieved significant business outcomes, in the form of additional partners and the successful execution of an official AFL match in China in May 2017.”
General Manager China Engagement
Port Adelaide Football Club
Congratulations from Hon Jing Lee MLC
Assistant Minister to the Premier of South Australia
12th September 2017
"I would like to extend my warmest congratulations to INTERCULTURAL TAILORED SOLUTIONS for being awarded the Judges High Commendation at the recent 2017 Hong Kong Australia Business Association (HKABA) SA Chapter Business Awards held on Friday 25th August 2017 at the Adelaide Town Hall. ...
As the Shadow Parliamentary Secretary for Small Business, Trade and Investment, I was honoured to serve on the judging panel and attend the 2017 HKABA-SA Chapter Business Awards. It was an inspiring evening, recognising and celebrating the achievements of successful individuals and businesses in South Australia.
This award recognises your wonderful contributions to South Australia's business sector and its relationship with the business and government sectors in Hong Kong/China. Your intercultural coaching and partnerships with local and overseas businesses and training organisations make you an excellent contributor to strengthening South Australia's intercultural business relationships. Thank you for making an ongoing contribution to enhancing the South Australian business sector and its international profile.
Once again, my heartfelt congratulations on your well-deserved award.
The Honourable Jing Lee, MLC
Liberal Member of the Legislative Council in the South Australian Parliament
Intercultural Tailored Solutions have been an invaluable guiding light when it comes to navigating doing business in Asia. Without the knowledge, understanding, and attention to detail that Pamela has put into her work with us I'm not sure we would have been able to realise our strategies"
Strategy Director - Asia
Patties Foods Pty Ltd
StudyAdelaide engaged Pamela to introduce us to the concept of Cultural Intelligence (CQ). The participants received individual assessments of their own strengths and development opportunities for effective communication and relationship development in multicultural settings.
Pamela commenced the workshop with a simple but effective exercise to provide us with a momentary insight as to how challenging it can be to communicate in a different way. Her passion for cultural understanding is extremely evident and she guided us through the workshop in a way that allowed for a deeper understanding of where we could improve our personal development and organisational practices.
Pamela is a delight to work with.
"This was a great day's training for business managers and lecturers, providing valuable information and insight into working more effectively and sensitively with our Chinese partners.
Participants were highly satisfied with the course and would recommend it to others. It was valuable, engaging and enjoyable. The exploration of the concepts of cultural intelligence and cultural value dimensions was particularly relevant adding another layer of knowledge to use across the many cultures we engage with at TAFE SA.
This day was of particular importance for our range of health qualifications where a deep understanding of the psycho-social needs of students and clients is needed."
Community Services Health and Lifestyle
Cultural Awareness Professional Development Day
Conducted for TAFE SA Health Team
"Pamela is a succinct and supportive executive coach. She has the innate ability to take the coachee through a discovery journey and provide guidance in a professional and friendly manner.
Since commencing the coaching journey with Pamela, I’ve been able to accomplish both goals, one of which was professional and the other, financial. We have recently set some new goals and I’m excited at the prospect of achieving these too. I would have no hesitation in recommending her.
Business Development Manager, NSW & QLD
"This was a great overview, providing useful insights for doing business in China."
TAFE SA South Australia
Cultural Awareness and Business Etiquette Course
Conducted for Education Managers TAFE SA
"I can't thank you enough for the guidance you have given me through your practice of coaching.
Your emphasis on listening and understanding has allowed me to feel complete ease and open new avenues and ways of thinking for me. With your passion for coaching I have the clarity and newly found confidence to find new ways of looking at situations, but also take ownership of my future and set goals.
I sincerely thank you for your continual guidance."
Account Manager, Allianz
"I have just commenced a PhD and wish to pursue a research career. Being accepted into the candidature was a huge and important career step for me, and Pamela's executive coaching and support was pivotal in helping me to feel confident in my abilities to undertake this lifelong dream. I am so grateful!
Pamela is a warm, intelligent woman with a genuine interest in people and desire to help them to achieve their absolute best. I highly recommend Pamela's coaching to all professionals or postgraduate students who are wishing to advance their careers or gain new perspective, confidence and enthusiasm in their current position."
PhD Candidate and Research Assistant
Flinders University of South Australia
When Pamela contacted me for help with her website copy, we clicked instantly. Because I'd lived and worked in Asia, I could really understand the value of what Pamela was offering with her new business, Intercultural Tailored Solutions. In fact, I wish she'd been around when i was making so many mistakes! I knew I was making them but didn't know exactly why then didn't know how to avoid them.
Pamela is the perfect person to help guide you if you want to work across cultures.
I was able to help Pamela not only with the copy writing and editing of her website, but ideas on layout, design, photos and navigation. She was a pleasure to work with and I'm rapt she's getting so many positive comments about her website.
Copy with Cream
What participants said about the Tailored Courses
"Fantastic and worthwhile. I'd recommend this to others."